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| Shopping/Ordering |
| | Do you have a catalogue? |
| | Do you have a showroom? |
| | Can I order via telephone, fax or email? |
| | Do you send an email when the order is dispatched? |
| | I did not receive an order confirmation. Did you receive my order? |
| | Do you need a login code and password to order? |
| | How can I order? |
| | Can I order via phone or email? |
| | I forgot to order an item. Can it still be added to my order? |
| | My shopping cart remains empty. Do you have a solution? |
| | I can't see any pictures on your website. Do you have a solution? |
| | I confirmed my order multiple times and received multiple confirmation emails. What should I do? |
| | Can I return an item? |
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| Assortment/Stock |
| | Are all items nickelfree? |
| | I cannot find a previously ordered item anymore. Will it come back? |
| | Are the metal items and the Padora-style items made of silver? |
| | On the website I see an item that is 'Temporary out of stock'. When do you expect it again? |
| | Is the assortment and are the prices of the shop the same as the webshop? |
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| Payment |
| | I have already finalized my order and would like to pay by credit card. What should I do? |
| | I have already finalized my order and would like to pay by PayPal. What should I do? |
| | What account number can I use in Germany? |
| | What account number can I use in France? |
| | What account number can I use outside The Netherlands? |
| | What account number can I use within The Netherlands? |
| | Can I pay with a cheque? |
| | I order from another EU country (other than The Netherlands). I also have an intra community VAT Number. Do I need to pay the VAT? |
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| Costs/Countries |
| | What are the shipping and handling costs for my country? |
| | Do you ship to all countries? |
| | I order from another EU country (other than The Netherlands). I also have an intra community VAT Number. Do I need to pay the VAT? |
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| Delivery |
| | Do you deliver cash on delivery? |
| | Do you also ship with courier services like DHL, UPS or TNT Express? |
| | Has my order already been dispatched? |
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| Prices/Discount |
| | Can I combine items to get the quantitty discount listed? |
| | I order from another EU country (other than The Netherlands). I also have an intra community VAT Number. Do I need to pay the VAT? |
| | Can I get a discount? |
| | Is the assortment and are the prices of the shop the same as the webshop? |
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| Other |
| | Are you also a wholesale company? |
| | Do you also sell to private persons? |
| | Can Customer Service be reached in French or Spanish? |
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| Do you have a catalogue? |
| | No, we do not have a catalogue. All our items can be found on the website. |
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| Do you have a showroom? |
| | No, we do not have a showroom. All our items can only be ordered via the website. |
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| Can I order via telephone, fax or email? |
| | No, you can only order via our website. |
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| Are all items nickelfree? |
| | Yes, all items are nickelfree. |
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| I cannot find a previously ordered item anymore. Will it come back? |
| | When an item cannot be found on the website anymore, it has been removed from the assortment. It cannot be ordered anymore. |
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| I have already finalized my order and would like to pay by credit card. What should I do? |
| | Send an email to customerservice@sayila.nl. Refer to your order number and ask for a payment link. We will send it to you as soon as possible. |
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| I have already finalized my order and would like to pay by PayPal. What should I do? |
| | You can log in on the PayPal website and transfer the correct amount to paypal@sayila.nl
Do not forget to supply your order number. |
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| What account number can I use in Germany? |
| | The account data for our Deutsche Bank account:
Konto: 4350369
BLZ: 28570024
Kontoinhaber: Sayila BV (Schagen, Niederlande)
Deutsche Bank (Leer) |
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| What account number can I use in France? |
| | The account data for our Crédit Agricole Nord de France account:
Code banque: 16706
Code guichet: 05028
Numéro compte: 16411195501
Clé RIB: 81
Sayila BV (Schagen, The Netherlands)
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| What account number can I use outside The Netherlands? |
| | Our IBAN account data:
Account number: NL12 RABO 0109 0462 69
BIC/SWIFT: RABONL2U
Account holder: Sayila BV (Schagen, The Netherlands)
Bank: Rabobank (Utrecht, The Netherlands)
Bank costs from:
EUR-accounts: SHA (EuroBasis)
Non-EUR accounts: OUR (EuroPlus) |
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| What account number can I use within The Netherlands? |
| | Our account data:
Account number: 9321852 (Postbank)
Account number: 10.90.46.269 (Rabobank)
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| Can I pay with a cheque? |
| | It is only possible to pay with a cheque issued by a French bank.
You can send the signed cheque with reference to the order number to:
Sayila BV
Postbus 348
1740 AH Schagen
The Netherlands |
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| What are the shipping and handling costs for my country? |
| | You can check the shipping and handling costs for your country here. |
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| Do you ship to all countries? |
| | No, we do not ship to all countries. Click here for an overview of countries where we deliver. |
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| Do you send an email when the order is dispatched? |
| | Yes. When the order is dispatched, you will receive an email at the end of the day so you know the order has been sent. |
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| I did not receive an order confirmation. Did you receive my order? |
| | As soon as you placed your order, an email is automatically sent to confirm the order. If you do not receive this confirmation email within a few minutes, it is advised to contact customer service as soon as possible. We can let you know if the order was received or not. |
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| Are you also a wholesale company? |
| | No, we are no wholesale company. Both private people and companies can order with us. There are no specific prices for companies. |
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| Do you also sell to private persons? |
| | Yes, we also sell to private persons. |
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| Do you need a login code and password to order? |
| | No, you do not need a login code or password. You can start ordering right away. |
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| Can I combine items to get the quantitty discount listed? |
| | No. The quantity discount mentioned for a specific item number, is only valid for quantities ordered of this specific item number. |
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| How can I order? |
| | You can order from our website in the following way:
- find the item you like to order
- enter the desired quantity in the rectangle box behind the item
- click on the shopping card icon below
If all went well, the item has been added to the shopping cart. You may check this by clicking on the link shopping cart at the top of the screen. The item should be in the shopping cart now.
Now you can repeat this for all items you like to order.
When all items have been added to the shopping cart, you can check out the order through the following steps:
- click on the link Shopping cart at the top of the screen; you see an overview of all ordered items
- click on the button Next; you see a screen to enter your name and address details
- click on the button Next; you see a screen to enter the preferred payment method and optional additional services
- click on the button Next; you see a screen with an overview of the complete order
- click on the button Next; the order is confirmed, you see an order number on your screen and receive an automatic confirmation email with all order data
We then send out the order as soon as possible after we receive the payment |
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| Can I order via phone or email? |
| | No. It is only possible to place and confirm an order via the website. Orders placed via telephone, fax or email cannot be processed. |
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| I forgot to order an item. Can it still be added to my order? |
| | It depends. The best thing to do is to contact Customer Service. When your order has already been processed, it cannot be modified anymore. When your order has not yet been processed, an item can often still be added. |
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| My shopping cart remains empty. Do you have a solution? |
| | The problem could be due to a "cookie" problem. The shopping cart is (as in most other sites) stored in so called cookies. This is a piece of information that is stored at its own pc. There is no harm and it is removed automatically by the browser. It is possible the cookie-settings in the browser are "too strict" to be able to store the shopping cart.
You could try the following in your browser (e.g. Internet Explorer):
- go to menu Extra || Internet Options
- click tabpage Privacy
- click button Websites
- enter www.sayila.nl in the field
- click button Allow (the name of the website appears below)
- click button OK (the window closes)
- click button OK (the other window also closes, you're back in the browser)
- close ALL windows of your browser
- open a browser window, enter www.sayila.nl and try again
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| I can't see any pictures on your website. Do you have a solution? |
| | The problem could be because of the use of a "Firewall". Most Firewalls have the option to suppress advertisements. Sometimes this also causes pictures to be regarded as advertisements and are therefore not shown.
If you are using a Firewall, you may do the following:
- turn off the option to suppress advertisements in teh Firewall (the Firewall itself can continue to work normally)
- close all windows of your browser (e.g. Internet Explorer)
- open the browser again and see if the pictures are visible now
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| Do you deliver cash on delivery? |
| | No. We do not deliver cash on delivery. |
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| I order from another EU country (other than The Netherlands). I also have an intra community VAT Number. Do I need to pay the VAT? |
| | Companies registered outside The Netherlands yet withint the EU with a valid VAT-number, do not need to pay VAT in The Netherlands. However, we must have the VAT-number verified by the Dutch Tax Office. Only after the VAT-number and corresponding name and address data have been verified by the Dutch Tax Office, we do not need to charge the VAT in The Netherlands.
For this purpose we need the following information:
- VAT-number
- Exact name and address to which the VAT-number is registered
We do not return paid VAT for previous periods. You may in such case contact the Dutch Tax Office in Heerlen, The Netherlands. |
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| Are the metal items and the Padora-style items made of silver? |
| | No. Only items in group 925 silver that have the text 925 silver in their description, are made of 925 silver. All other items are not. |
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| Do you also ship with courier services like DHL, UPS or TNT Express? |
| | No. We deliver only by regular postal service. We do choose the fastest version of shipment though (Pririoty). |
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| I confirmed my order multiple times and received multiple confirmation emails. What should I do? |
| | When it's all about the same order, they will automatically be cancelled except for one. You do not have to send an email.
Please add the highest order number to your payment, if possible. |
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| On the website I see an item that is 'Temporary out of stock'. When do you expect it again? |
| | You can send an email to the Customer Service. Please list the item number involved. |
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| Can Customer Service be reached in French or Spanish? |
| | No. Customer Service can only answer phone and email in Dutch, English and German. |
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| Can I return an item? |
| | You can always return items within 7 days of receipt of your order (when unused). Please enclose a copy of your invoice and mark the items being returned. Also please list your account data so we can transfer the corresponding amount to your account. |
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| Can I get a discount? |
| | All our discounts are listed on the website. The larger the quantity, the larger the discount. Extra discount is not possible. |
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| Is the assortment and are the prices of the shop the same as the webshop? |
| | No. The assortment of the shop is smaller. The prices are also generally higher. |
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| Has my order already been dispatched? |
| | We dispatched orders as soon as possible after we receive the payment. In busy times, it can sometimes be one day after before the order can be dispatched. You recieve an email automatically at the end of the day on which we dispatch your order. |
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