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Do you have a catalogue?
No, we do not have a catalogue. All our items can be found on the website.
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Do you have a showroom?
No, we do not have a showroom. All our items can only be ordered via the website.
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Do you send an email when the order is dispatched?
Yes. When the order is dispatched, you will receive an email at the end of the day so you know the order has been sent.
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I did not receive an order confirmation. Did you receive my order?
As soon as you placed your order, an email is automatically sent to confirm the order. If you do not receive this confirmation email within a few minutes, it is advised to contact customer service as soon as possible. We can let you know if the order was received or not.
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Do you need a login code and password to order?
No, you do not need a login code or password. You can start ordering right away.
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How can I order?
You can order from our website in the following way:
- find the item you like to order
- enter the desired quantity in the rectangle box behind the item
- click on the shopping card icon below
If all went well, the item has been added to the shopping cart. You may check this by clicking on the link shopping cart at the top of the screen. The item should be in the shopping cart now.
Now you can repeat this for all items you like to order.
When all items have been added to the shopping cart, you can check out the order through the following steps:
- click on the link Shopping cart at the top of the screen; you see an overview of all ordered items
- click on the button Next; you see a screen to enter your name and address details
- click on the button Next; you see a screen to enter the preferred payment method and optional additional services
- click on the button Next; you see a screen with an overview of the complete order
- click on the button Next; the order is confirmed, you see an order number on your screen and receive an automatic confirmation email with all order data
We then send out the order as soon as possible after we receive the payment
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Can I order via telephone, fax or email?
No. It is only possible to place and confirm an order via the website. Orders placed via telephone, fax or email cannot be processed.
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I forgot to order an item. Can it still be added to my order?
It depends. The best thing to do is to contact Customer Service. When your order has already been processed, it cannot be modified anymore. When your order has not yet been processed, an item can often still be added.
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My shopping cart remains empty. Do you have a solution?
The problem could be due to a "cookie" problem. The shopping cart is (as in most other sites) stored in so called cookies. This is a piece of information that is stored at its own pc. There is no harm and it is removed automatically by the browser. It is possible the cookie-settings in the browser are "too strict" to be able to store the shopping cart.
You could try the following in your browser (e.g. Internet Explorer):
- go to menu Extra || Internet Options
- click tabpage Privacy
- click button Websites
- enter www.sayila.com in the field
- click button Allow (the name of the website appears below)
- click button OK (the window closes)
- click button OK (the other window also closes, you're back in the browser)
- close ALL windows of your browser
- open a browser window, enter www.sayila.com and try again
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I can't see any pictures on your website. Do you have a solution?
The problem could be because of the use of a "Firewall". Most Firewalls have the option to suppress advertisements. Sometimes this also causes pictures to be regarded as advertisements and are therefore not shown.
If you are using a Firewall, you may do the following:
- turn off the option to suppress advertisements in teh Firewall (the Firewall itself can continue to work normally)
- close all windows of your browser (e.g. Internet Explorer)
- open the browser again and see if the pictures are visible now
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I confirmed my order multiple times and received multiple confirmation emails. What should I do?
When it's all about the same order, they will automatically be cancelled except for one. You do not have to send an email.
Please add the highest order number to your payment, if possible.
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Can I return an item?
You can always return items within 30 days of receipt of your order (when unused). Please enclose a copy of your invoice and mark the items being returned. Also please list your account data so we can transfer the corresponding amount to your account.
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Do all jewelry and jewelry components fulfill EU laws and regulations with respect to the use of cadmium, nickel and lead.
Yes, all jewelry and jewelry parts fulfill the current EU directives with regard to the use of nickel, cadmium and lead in jewelry and jewelry parts.
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I cannot find a previously ordered item anymore. Will it come back?
When an item cannot be found on the website anymore, it has been removed from the assortment. It cannot be ordered anymore.
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Are the metal items and the Large-hole-style items made of silver?
No. Only items in group 925 silver that have the text 925 silver in their description, are made of 925 silver. All other items are not.
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On the website I see an item that is 'Temporary out of stock'. When do you expect it again?
You can send an email to the Customer Service. Please list the item number involved.
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How do I keep Silverplated items shiny?
Due to exposure to oxygen, Silverplated items may over time develop a pink/yellow/black layer. This tarnish can be removed easily with a polishing cloth for 925 silver. The items will shine again in no time!
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What is Rhodium Plated?
Rhodium is a precious metal and part of the platinum family. Rhodium is a very hard metal with high reflective properties. Items that are Rhodium Plated have a thin Rhodium layer that protects the underlying metal from scratches and tarnish. Rhodium plating does not last forever and it will eventually wear off.
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What is Silver Plated?
Silver is a chemical element. It is a silver-colored transition metal. The shine of silver makes it a popular metal for jewelry. Silver-plated indicates that the item is covered (coated) with a thin coat of silver by means of electroplating (this is a galvanization process). Electroplating is a plating process in which metal ions in a solution are moved by an electric field to coat an electrode. Silver plating creates a beautiful white shine and, moreover, not many people are allergic to silver. Unfortunately, the layer may eventually wear off, because it is just a thin layer.
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Why a variable silver price?
The demand for silver (and the resulting price) and the supply are unstable. That is why the price of silver is variable. In for example the year 2010, the silver price increased by 68%.
Our prices of silver items depend on the current price of silver and therefore our prices of the silver items may change regularly as well.
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Is the size of a product on the website exactly the same as the product’s actual size?
Product information is always given as accurately as possible. Of each product several pieces are always measured by sampling in order to make sure the size on the website is given as accurately as possible. Unfortunately it is possible the size of a product deviates slightly from the size indicated on the website. During the production process, small size differences may arise. The smaller the item, the bigger the chance the actual product size deviates from the product size indicated on the website.
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Is the amount indicated on the product page of the website, such as the number of pieces in a bag of products sold per X grams, exactly the same as the product’s actual amount?
Product information is always given as accurately as possible. Products that are sold per an amount that cannot be exactly given are always counted by sampling and then rounded down. In this way Sayila tries to make sure the amount you receive is the same or more than the amount indicated on the product page of the website. During the production process, small differences may arise. Not all items have the same weight. Therefore, unfortunately, it can occur the actual amount of a product deviates from the amount indicated on the website.
